I'm Unhappy...

We will always try our best to provide exceptional services to you but sometimes it may not be right and you wish to raise this with us (and that's ok!). We have created an easy to follow and robust compliant process, in order for us to resolve matters as quickly, effectively and efficiently as possible. All complaints are taken seriously, and our team will seek advise, handle with fairly and with care.

Complaints Form

Frequently Asked Questions (FAQ) for Complaints

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  • What is a compliant?

    A compliant will be defined as an experiences or expression of dissatisfaction, on such areas (but not limited too), about received or lack of support received, our internal staff members, external individuals or those acting on behalf, fellow residents or their guests, lack of action or service

  • How can I submit a formal complaint?

    You can submit a formal complaint through our official complaint form available on our website. Be sure to include your contact information and a detailed description of your complaint.

  • Will my complaint be kept confidential?

    Yes, we take your privacy seriously. All complaints are handled confidentially, and your personal information will not be shared without your consent. However, in the event of protential safeguardings or minors involved we may need to share information but we shall discuss this with you first.

  • Can I follow up on my complaint?

    Yes, you can follow up on your complaint by contacting the company via email or telephone. 

  • Is there a time limit for submitting a complaint?

    We recommend submitting your complaint as soon as possible. While there is no strict time limit, addressing issues promptly allows for quicker resolution.

  • Where can I find more information about your complaint policy?

    You can find more information about our complaint policy in the “Terms & Privacy” section of our website or by contacting our customer service team directly.